According to @elevenlabsio, TELUS Digital has achieved a 20% reduction in onboarding time for over 20,000 new contact center hires annually by implementing ElevenLabs Agents' AI-powered voice simulations. Traditional training methods like classroom sessions and shadowing have proven difficult to scale and do not accurately reflect real customer interactions. The use of AI voice simulations allows new hires to engage with realistic customer scenarios before interacting with actual clients. To date, TELUS Digital has conducted over 50,000 simulated customer interactions, resulting in better-prepared employees and an enhanced customer experience at scale (source: @elevenlabsio, Jan 19, 2026).

According to @elevenlabsio, TELUS Digital has reported a 20% reduction in time to proficiency for new hires by leveraging the ElevenLabs Agents Platform. At the ElevenLabs Summit, Mitch Lieberman demonstrated how the AI-powered platform enhances customer experience and agent performance in contact centers. The platform automates training, delivers targeted feedback, and facilitates continuous improvement at scale, enabling TELUS Digital to onboard new employees more efficiently and maintain high-quality customer service. These practical AI applications showcase tangible business value and operational efficiency gains in the customer support industry (source: @elevenlabsio).

According to ElevenLabs (@elevenlabsio), TELUS Digital's Agent Trainer, developed by Fuel iX and powered by ElevenLabs’ Conversational AI, is enabling contact centers to reduce employee onboarding and upskilling time by up to 50%. The solution provides agents with realistic, AI-driven roleplay simulations, covering a range of customer interactions from simple inquiries to complex scenarios. This automation not only accelerates training but also increases agent preparedness, leading to higher operational efficiency for contact centers. The practical application of conversational AI in this context presents significant business opportunities for enterprises seeking to improve training ROI and customer service quality (Source: @elevenlabsio, May 20, 2025).