According to @elevenlabsio, TELUS Digital has reported a 20% reduction in time to proficiency for new hires by leveraging the ElevenLabs Agents Platform. At the ElevenLabs Summit, Mitch Lieberman demonstrated how the AI-powered platform enhances customer experience and agent performance in contact centers. The platform automates training, delivers targeted feedback, and facilitates continuous improvement at scale, enabling TELUS Digital to onboard new employees more efficiently and maintain high-quality customer service. These practical AI applications showcase tangible business value and operational efficiency gains in the customer support industry (source: @elevenlabsio).

According to ElevenLabs (@elevenlabsio), TELUS Digital's Agent Trainer, developed by Fuel iX and powered by ElevenLabs’ Conversational AI, is enabling contact centers to reduce employee onboarding and upskilling time by up to 50%. The solution provides agents with realistic, AI-driven roleplay simulations, covering a range of customer interactions from simple inquiries to complex scenarios. This automation not only accelerates training but also increases agent preparedness, leading to higher operational efficiency for contact centers. The practical application of conversational AI in this context presents significant business opportunities for enterprises seeking to improve training ROI and customer service quality (Source: @elevenlabsio, May 20, 2025).